Delivery Terms

Delivery FAQs

Welcome to our Delivery FAQ page! Here, you'll find answers to the most common questions about our delivery services. If you have additional questions, feel free to contact us directly.

1. What areas do you deliver to? We deliver to a wide range of locations, including Burbank, Glendale and Los Angeles. If you're unsure whether we deliver to your area, contact us, and we'll be happy to assist.

2. What are your delivery hours? Our delivery hours are 10 AM-8 PM Monday-Friday, and 10 AM-7 PM on Saturday. We strive to accommodate special requests, so if you need delivery outside these times, let us know!

3. Can I schedule a delivery for a specific date and time? Yes, you can schedule your delivery in advance. During checkout, you'll be able to select your preferred delivery date and time. For same-day delivery, please place your order by 5 PM Monday-Friday and 4 PM on Saturday.

4. How much does delivery cost? Delivery fees depend on the distance from our shop to your location. Fees are calculated during checkout and displayed before completing your order.

5. Do you offer same-day delivery? Yes, we offer same-day delivery for orders placed before 5 PM Monday-Friday and 4 PM on Saturday. Orders received after this time will be delivered the following day.

6. What if the recipient isn’t home? If the recipient isn’t home, we will:

  • Leave the package in a safe location, if available.

  • Contact the recipient to arrange an alternative delivery.

  • Return the item to our shop if neither option is possible (additional fees may apply for re-delivery).

7. Can I track my delivery? Yes, we provide tracking information once your order is out for delivery. You’ll receive updates via email.

8. Do you deliver to hospitals, offices, or schools? Absolutely! Please provide detailed delivery instructions, including recipient’s name, department or room number, and any other relevant information to ensure smooth delivery.

9. What happens if my delivery is delayed? We strive for on-time delivery, but unexpected delays can occur due to traffic or weather. In such cases, we’ll inform you immediately and work to resolve the issue.

10. Can I change or cancel my delivery? To change or cancel your delivery, contact us at least 24 hours before the scheduled delivery time. Changes or cancellations after this period may not be accommodated.

11. Do you deliver on holidays? We often extend delivery services during major holidays to meet demand. Check our website or contact us to confirm holiday delivery availability.

12. How can I contact you about my delivery? For delivery inquiries, please reach out to us via:

  • Phone: (747) 329 5821

  • Email: sales@floridens.com

We’re committed to making your delivery experience smooth and reliable. Thank you for choosing Floridens Flowers and Gifts!