Payment Terms

Welcome to our Payment FAQ page! Below are answers to the most common questions about our payment process. If you have further questions, feel free to reach out.

1. What payment methods do you accept? We accept a variety of payment methods, including:

  • Credit and debit cards (Visa, Mastercard, American Express, Discover)

  • Digital wallets (Apple Pay, Google Pay, PayPal)

  • Bank transfers (contact us for details)

2. Is it safe to make payments on your website? Yes, our website uses secure encryption technology to protect your personal and payment information. We partner with trusted payment processors to ensure every transaction is secure.

3. Do you accept cash on delivery? Currently, we do not offer cash on delivery. All orders must be prepaid using one of our accepted payment methods.

4. Can I split my payment between two methods? At this time, we do not support splitting payments between multiple methods. Please select one payment method to complete your order.

5. Are there any additional fees for payment processing? No, we do not charge any additional fees for processing payments. The total amount displayed at checkout is what you will be charged.

6. What currency do you charge in? All transactions are processed in USD. If you’re purchasing from outside the country, your bank may apply conversion fees.

7. Can I request a refund if I overpaid? Yes, if you believe you have overpaid, please contact us with your order details, and we will investigate. Refunds for overpayments will be processed promptly.

8. How can I get a receipt or invoice for my payment? After completing your purchase, you will receive a receipt via email. If you need an additional copy or detailed invoice, contact our support team.

9. What should I do if my payment was declined? If your payment is declined:

  • Double-check your payment details.

  • Ensure your card has sufficient funds.

  • Contact your bank for assistance.

  • Try a different payment method. If the issue persists, contact us for support.

10. Do you offer payment plans or financing options? Yes, we offer payment plans through Shop Pay. Details will be provided during checkout for eligible orders.

11. How do refunds work? Refunds are processed to the original payment method used for the purchase. Depending on your bank, it may take 7-10 business days for the funds to appear in your account.

12. Can I update my payment method after placing an order? Unfortunately, payment methods cannot be changed after an order has been placed. If you need assistance, please contact our support team as soon as possible.

13. What should I do if I suspect unauthorized charges? If you notice unauthorized charges, contact us immediately. We will assist you in reviewing the transaction and resolving any issues. Additionally, contact your bank to report the charges.

14. How can I contact you about a payment issue? For payment-related inquiries, you can reach us via:

  • Phone: (747) 329 5821

  • Email: sales@floridens.com

We’re here to ensure your payment experience is seamless and worry-free. Thank you for choosing Floridens Flowers and Gifts!